Frequently Asked Questions

Do I need a waiver?

Yes! Anyone entering the facility, even chaperones, will be required to sign a waiver. We recommend filling out a waiver online to expedite the check-in process when you arrive.

Climbers under 18 years of age must have the waiver form signed by their parent or legal guardian. 

Click Here To Start An Online Waiver

When is the gym open?

Reach, and The Factory, are open 6:00 am-10:00 pm Monday through Fridays and 8:00 am-8:00 pm Saturdays and Sundays.

Do I need to be a member to climb?

No, you can enjoy full access to our facilities as well as complimentary yoga, fitness, and self defense classes by purchasing a day pass.

How much does it cost?

An Adult Day Pass starts at $24. However, we offer a variety of pricing options, including day passes, multiple visit passes, one-month passes, and also full membership options that are on a month-to-month basis and can be canceled at any time.  Our staff will be happy to help you find the best option.

Click Here To See Our Rates

How do I get started climbing if I'm new?

If you’ve never climbed before, we recommend a One Hour Staff Belay Session, which can be booked by clicking here.

Climbers of any ability level can get started with bouldering and using our autobelays. Before you begin you must fill out a waiver and undergo a bouldering and/or auto-belay orientation at the gym. If you want to climb the top rope walls, someone who has passed our belay test must belay for you.

What ages are allowed to climb?

We allow children as young as 2 years old to climb, however, we recommend age 4 to start as younger children may not be physically strong enough to enjoy the sport entirely.

We do have two top rope areas with lower walls to ease children into trusting the equipment.  One section is approximately 12 feet tall, the other is approximately 30 feet tall.

For children too young to enjoy climbing, we recommend our ninja room at The Factory which features a child-sized bouldering play structure with slides to get back down, as well as a wide assortment of gymnastic obstacles for all ages.

How old do you need to be to top rope belay?

We allow belayers as young as 14 to top rope belay at Reach.  To top rope belay you must first pass a belay test proving you are capable of tying yourself in with a Figure-8 Followthrough knot, as well as safely perform PBUS style belaying with a Petzl Grigri device.

Click Here To Sign Up For A Top Rope Belay Class

How old do you need to be to lead climb or belay?

We allow belayers as young as 16 to lead/sport belay at Reach.  To sport climb and belay you must first pass a belay test proving you are capable of tying yourself in with a Figure-8 Followthrough knot, as well as safely perform sport-style belaying with a Petzl Grigri device.

Click Here To Book A Lead Climb & Belay Class

How old do you need to be to boulder?

We allow bouldering for children ages 2 to 13 with direct supervision by an adult.  Anyone over the age of 14 is welcome to boulder without a chaperone.

Before being able to boulder in our facilities you will be given a safety orientation on how to properly down-climb, how to fall, and other important injury mitigating factors.

How old do you need to be to autobelay?

We allow autobelay use for children ages 2 to 13 provided an adult is chaperoning and performing the necessary clipping and unclipping.  Anyone over the age of 14 is welcome to autbelay without a chaperone.

Before being able to use the autobelays in our facilities you will be given a safety orientation on how to properly clip in and out, tell which routes are autobelay friendly, and other important injury mitigating factors.

Do I need my own gear?

Nope! We have all the gear you need available to rent. Including shoes, harnesses, chalk bags, and belay devices. Gear rentals are a small fee, or included with any membership.

Shoes: $6

Harness: $5

Chalk: $3

Combo: $10

We do not rent ropes for lead climbing. You will need to provide your own lead ropes, and they must be a minimum of 40-meters long.